Conbool Mail: help and support

The Conbool Mail app: download, sign in, frequently asked questions and contact.

Conbool Mail is available for Windows and Android, with Mac, Linux and iPhone to follow. You use it with your Conbool Mail mailbox, with calendar, contacts and tasks, and with direct encryption on the device.

Download

  • Windows: on the download page.
  • Android: on Google Play under "Conbool Mail", as soon as the app appears there.
  • Mac, Linux and iPhone: the download page shows them as soon as they are available.

In many companies, IT distributes the app itself. If in doubt, ask them.

Requirements

  • A Conbool Mail mailbox set up by your company.
  • Windows 11, 64-bit (x64), or Android 7.0 or later. For Mac, Linux and iPhone, the download page lists the requirements.

Getting started

  1. Open the app and sign in with your email address and password.
  2. If a second factor is set up, enter the code from your authenticator app.
  3. The app shows your mailbox, calendar and contacts. If your company has switched it on, it also fetches your SecureMail certificate.

Frequently asked questions

  • Forgot your password? Tap "Forgot password?" when signing in. If you have stored a private address, you receive a link there. Otherwise, your company's IT will help you.
  • How do I send an encrypted email? When writing, choose "Confidential" at the bottom. The app chooses the secure route for each recipient itself.
  • I do not see the "Compliance archive" or "Files" area. The app only shows what your company has booked.
  • Notifications do not arrive. Check that notifications are allowed in the app and in your device settings. On Android, notifications only arrive while the app is running.
  • Can I add my private mailbox? Yes, if your company allows it: Settings, Accounts, "Add account".
  • Bring over an old mailbox? Settings, Accounts, "Import mailbox". The import keeps running on the server, even when the app is closed.
  • Lost your device? Report it to your admin. They block the device, and the app deletes its data on it the next time it connects.

Report a problem

On a computer: the question mark on the left in the bar, then "Report a problem". On a phone: "More" at the bottom right, then "Report a problem". If you wish, technical details are sent along, without email content, subject lines, addresses or names. You see beforehand what will be sent.

Contact

  • First your company's IT, they know your settings.
  • Conbool support: info@conbool.com, +49 40 468955730, Monday to Friday, 9 am to 5 pm (CET)
  • Incidents and maintenance: https://conbool.com/status

Privacy

https://conbool.com/docs/en/conbool-mail/app-privacy

Provider: Conbool GmbH, Berlepschweg 11, 21079 Hamburg, Germany. Legal notice: https://conbool.com/legal-notice