Working Student Customer Success m/f/d

About the role

Conbool is growing, and with every new tenant the questions grow too: from DNS setup and Outlook add-ins to quarantine management. Customer success makes sure prospects become happy customers.

The role suits an ongoing degree with an IT focus and offers deep insights into a B2B security product, with the option of a permanent position after graduation.

• Answer support requests and solve them together with the team
• Guide new customers through onboarding: DNS setup, add-ins, first steps
• Write and maintain help articles and documentation
• Test new features before release and give structured feedback

• Ongoing studies, ideally with an IT or business focus
• Joy in explaining things and writing clearly
• Basic understanding of email and DNS, or the will to learn it quickly
• Very good German and good English

• 12 to 20 hours per week, planned flexibly around your studies
• Fully remote within Germany
• Drinks and snacks budget for the home office
• Team offsites several times a year
• Option of a permanent position after graduation