Do you offer a free trial?
Yes, we offer a 7-day free trial. You can cancel at any time during the trial period, and no charges will apply.
Is the solution GDPR-compliant?
Yes, our gateway meets all GDPR requirements as well as other European data protection regulations.
Can the gateway support NIS2 requirements?
Absolutely! Our solution helps businesses comply with the new security requirements of the NIS2 directive.
Is the solution compatible with existing systems?
Yes, our gateway integrates seamlessly with existing email infrastructures (e.g., Microsoft Exchange, Outlook, Gmail).
What support options do you offer?
We provide 24/7 ticketing with guaranteed response times, as well as optional enterprise phone support.
How is user convenience ensured?
With an intuitive interface, automated processes, and well-defined roles, we make daily use easy.
What happens if an operation fails?
The sender receives an automatic notification with details about the cause and possible solutions.
Can I enforce specific security policies?
Yes, you can configure policies such as 'Send only encrypted' or 'Send only if all recipients can encrypt'.
What roles are available?
We offer several standard roles with clearly defined permissions, such as Primary Owner, Owner, Operator, Analyst, and Auditor.
Is there an option to enhance account security?
Yes, our system supports two-factor authentication (2FA) to enhance account security.
How fast does your support team respond?
Our 24/7 ticketing system guarantees response times of up to 48 hours for standard support.
Do you offer phone support?
Yes, we offer optional enterprise phone support for urgent matters or complex issues.
What resources are available for self-management?
We provide extensive documentation, step-by-step guides, and FAQs to help you manage the system easily.
Are my subdomains supported by Conbool?
Yes, all subdomains of your registered main domain are automatically covered—no extra registration or cost.
How secure are my emails with Conbool?
Your emails remain fully secure. Content is processed exclusively in the data stream and is not stored. We have no access to your email content.
Can I cancel my subscription?
Yes, you can cancel your subscription anytime at the end of the month in your account settings.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and SEPA payments.
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan monthly according to your needs.
Do you offer discounts for non-profit organizations?
Yes, we offer special discounts for non-profits. Please contact us for more details.