FAQ

Conbool is a secure mail gateway platform for Microsoft 365, Exchange Online, and classic SMTP environments. It combines email security, encryption, and compliant signatures and disclaimers in one central system. The platform is multi tenant and designed for both organizations and IT service providers and partners.

For SMBs and mid market organizations, teams with strict compliance requirements, and IT service providers and managed service providers who want to roll out email security and compliance in a standardized way.

Yes. Conbool is built for Exchange Online and integrates into common mail flows. It covers inbound and outbound email without requiring users to change how they work.

Yes. Conbool can also be deployed in SMTP setups and hybrid environments.

In most cases, no. Conbool operates gateway and flow based. Some specialized features may require exceptions, but the goal is minimal client changes.

Typically in a few days rather than weeks. The exact effort depends on your mail flow, domains, tenant structure, and the policies you want to enforce.

Yes. A trial or pilot is common. You can start with one tenant, one domain, or a pilot group and then roll out gradually.

Conbool is designed for multi tenant operation. Partners can manage multiple customers separately and reuse standardized policies and templates.

Depending on the offering, as a hosted service or in an environment you control. Mail flows, logging, and retention rules are defined and documented clearly.

Conbool processes email metadata and, depending on enabled modules and policies, may also process message content and attachments. This is required for security and compliance functions such as scanning, DLP, signatures, or encryption logic. Scope, logging, and storage behavior depend on configuration and the operating model.

By default, Conbool is optimized for processing, not archiving. Temporary storage may be required for scanning, queues, and retries. Long term storage is only used if explicitly configured and required for the specific use case.

Conbool is designed to support GDPR compliant use. Whether a specific deployment is GDPR compliant depends on the scenario, for example the DPA, hosting, logs, retention, and DLP policies.

Typical topics include protecting confidential information, secure delivery, consistent signatures and disclaimers, traceability through logs, and policy and role based control.

Often yes, or Conbool can complement existing solutions. Many customers start with one module and consolidate over time.

Conbool combines multiple core capabilities in one platform. This reduces breaks in the mail flow, shortens deployment time, and simplifies operations, roles, templates, and policies.

Yes. Typical roles include Administrator, Security Administrator, Compliance and Legal, Helpdesk and Operator, and Read only access.

Yes. Changes to policies and configurations are logged. Depending on the module, security relevant events are also recorded.

Onboarding typically includes mail flow validation, DNS and connector setup, a policy workshop, a pilot phase, and rollout. Support can be offered in tiers depending on your needs and operating model.

SecureMail enables secure email communication. It supports S/MIME and PGP, policy driven automatic encryption, and secure portal or fallback delivery when recipients cannot use encryption.

MailGuard protects inbound and outbound email against phishing, malware, spam, malicious links and attachments, and data leakage. Administration and enforcement are centralized and policy driven.

Disclaimer provides consistent email signatures, legal footers, and branding. Everything is centrally managed, multilingual, and rule based, without requiring users to manually maintain signatures.

Typically via connectors, smarthost, or TLS routing for inbound and outbound email. The goal is a clear, auditable mail flow.

Conbool processes email to provide capabilities such as scanning, DLP, signatures, and encryption logic. Access, logging, and storage are restricted, role based, and configurable.

Typically per user, domain, or tenant depending on the module and deployment model. For partners, multi tenant licensing and reseller terms are available.

Yes, especially if you have many devices, multiple clients, and different departments.