Customer Success Manager Partners m/f/d

About the role

A large part of Conbool is sold through IT partners, managed service providers and distributors. They set up Conbool for their customers and support them day to day. The better our partners know the product, the happier their customers are.

We are looking for someone who guides new partners from the first call to their first own customer and then remains their dedicated contact: with training, quick answers and an open ear for product requests.

• Onboard new partners: partner portal, test tenant, first customer setup
• Train partners, for example in webinars on setup, add-ins and new features
• Be the dedicated contact for a group of partners, technically and organisationally
• Collect partner feedback and pass it on to product engineering and the founders
• Write and maintain partner material, guides and help articles

• Experience in customer success, partner management, account management or IT support
• Understanding of IT in small and mid-sized businesses, ideally Microsoft 365 and email
• Joy in explaining things, on the phone as well as in training sessions
• Independent, structured way of working that suits remote work
• Very good German and good English

• Permanent contract and 30 days of vacation
• Remote-first with flexible working hours
• Annual health budget for massages, fitness or physio
• Drinks and snacks budget for the home office
• Hardware of your choice and a budget for further training
• Team offsites several times a year
• Direct line to the founders and influence on the partner programme