Tracing

Tracing – Analysis and Troubleshooting of Your Email Flow

The Tracing tool allows you to trace the entire email flow in your system and quickly identify issues.
It provides detailed insights into the path of each message — from source to destination — and actively supports you in troubleshooting.

Tracing Tool Features

1. Email Flow Analysis
   • Track every message through the system using its metadata.
   • Identify potential bottlenecks or problems in the processing chain.
2. Troubleshooting
   • Identify delivery issues such as blocked messages or failed encryptions.
   • Find the root cause of common error cases, e.g.:
     • "Email was not delivered" (e.g., DNS error)
     • "Signature verification failed" (e.g., invalid certificate)
3. Log Inspection
   • Detailed logs available for each message
   • Including header information, status messages, and processing steps
4. Filter Options
   • Powerful filters simplify analysis:
     • By sender or recipient
     • By status (e.g., delivered, failed)
     • By defined time periods

See Also

• Inbound Rules – Trace rules for processing inbound emails.
• Outbound Rules – Trace rules for processing outbound emails.