Subscription & Billing

Subscription & Billing

Conbool offers two plans for each tenant. Billing is managed per tenant and centrally under the billing settings.

Available Plans

• Trial: 30-day free trial with monthly billing. During the trial you have full access to all available modules (SecureMail, MailGuard, Disclaimer). No payment method is required to start the trial.
• Enterprise: For production use. To switch to the Enterprise plan, contact our sales team.

Accessing Billing Settings

1. Log in to Conbool and select the desired tenant.
2. Navigate to Billing in the side menu (path: /home/[account]/billing).
3. You will see an overview of your current subscription and active modules.

Who Can Manage Billing?

Only the Owner role has access to the billing settings. Other roles such as Operator, Analyst, Auditor or Contact cannot view the billing page or make changes.

Viewing the Current Plan

Under Billing you can see at a glance:

• Which modules are currently active.
• The status of your subscription (Trial, Enterprise, expired).
• The remaining trial period (for Trial).

Switching to Enterprise

The Enterprise plan is not available via self-service. To switch to Enterprise, contact our sales team. The team will work with you to determine the appropriate scope and terms.

Managing Payment Information

Conbool uses Stripe for payment processing. From the billing page, you can access the Stripe customer portal, where you can manage your payment methods and billing details. Available payment methods are provided by Stripe.

Stripe processes your payment data securely. Conbool does not store complete credit card numbers or bank details.

30-Day Free Trial

Every new tenant automatically starts with a 30-day free trial. During this time you have full access to all available modules and can try Conbool without obligation.

You will be notified before the trial expires so you can subscribe in time.

What Happens When the Subscription Expires?

If your subscription expires or is not renewed, the following applies:

• Modules are deactivated: SecureMail, MailGuard and Disclaimer will no longer be available. Email processing through these modules will be stopped.
• Configuration is retained: Your settings, domains, groups and certificates remain stored. When you renew your subscription, you can seamlessly continue working.
• Access is restricted: You can still log in and view the tenant, but cannot use any active email security features.

To avoid interruption, renew your subscription in time under Billing.

See Also

• Roles & Permissions -- Overview of all roles and associated permissions.
• Settings -- General settings for your tenant.