Replies and Interactions
Reply function and notifications in the message portal.
Message Portal – Replies and Interaction
Reply Function
Recipients can reply securely directly in the portal without having an account:
- Replies are made within the same encrypted thread.
- The return message is stored encrypted and automatically delivered to the original sender.
- The sender receives the reply either as a normal email (internally decrypted) or also via the portal.
- If the recipient is a Conbool customer, they can reply directly via their email client through the message portal.
Notifications
- The sender is notified by email when a reply has been received.
- Optionally, an automatic deletion period for threads can be defined (e.g., 30 days after the last activity).