Support – Help When You Need It
Our goal is to provide you with the smoothest possible use of our SaaS product. That's why we offer comprehensive support options if you ever get stuck. However, before contacting our support team, we encourage you to use the extensive documentation and integrated help functions. Often, questions can be quickly and independently clarified – saving you valuable time.
Why Check the Documentation First?
- Immediate Answers: The documentation is available 24/7 and covers all important topics – from setup to troubleshooting.
- Step-by-Step Guides: Many articles contain detailed instructions, examples, and visual support to help you solve problems on your own.
- Learning by Doing: It's often more effective to implement the solution directly instead of waiting for a response from support.
Where Can You Find Answers?
- Search Function:
Use the integrated search bar in the documentation to quickly find relevant articles. Simply enter a keyword, e.g., "DNS entries" or "PGP keys". - Frequently Asked Questions (FAQs):
In our FAQ section, you'll find answers to our users' most common questions – concisely and comprehensibly prepared. - Chapter Overview:
The thematically structured documentation guides you step by step through all product functions. References between chapters make navigation easier for you. - Visual Support:
Many articles contain screenshots, diagrams, or videos to illustrate complex processes.
If You Still Need Help
If you can't find a suitable solution in the documentation or if a technical problem occurs, our support team is of course available to you.
Contact Option
- Email Support: Write to us at info@conbool.com
- Response Time: Within 48 hours on working days - usually much faster.